Telehealth Requirements
Prepare for secure and effective online sessions
Follow simple setup guidelines to keep telehealth appointments stable, private, and clinically effective.
Session Readiness
Technical reliability and privacy are essential
A stable connection, private environment, and clear backup plan help keep sessions safe and uninterrupted.
Before each telehealth session
Key points at a glance — each card expands on one part of how we work with you.
Private location
Choose a quiet space where you can speak openly without interruption.
Device and connection check
Test camera, audio, and internet quality a few minutes before your appointment.
Contingency details
Keep emergency contact and location details current in case support is needed.
Secure access
Use the official appointment link and avoid joining through shared/public devices.
Telehealth FAQs
Tap a question to expand the answer — everything here is general guidance, not personal medical advice.
What if my internet drops mid-session?
Your clinician follows a continuity protocol, including reconnection and backup contact pathways.
Can I join from my phone?
Yes, phone access is supported, though a laptop can provide a more stable experience.
Is telehealth encrypted?
Sessions use secure infrastructure designed to protect patient confidentiality.
Ready to take the next step?
Book a consultation or speak with our team to choose the best pathway.