Telehealth sessions delivered
30,000+
Cumulative secure sessions across the platform footprint.
Source: Internal service operations reporting
Updated: 2026-05-02
Trust and safety
Trust metrics and privacy controls
We publish operational trust signals and governance controls so patients and referrers can see how care quality and privacy are protected—not only claimed.
Metrics are operational summaries, not guarantees of outcomes. Sources and refresh dates appear on each card.
Operational trust metrics
Snapshot figures for transparency—always read the source line and updated date on each card.
Clinicians AHPRA registered
100%
Registration checked at onboarding; ongoing credentialing discipline.
Source: Credentialing and onboarding controls
Updated: 2026-05-02
Median first-response SLA
< 1 business day
Non-clinical triage and intake enquiries; excludes public holidays.
Source: Ops triage and intake queue telemetry
Updated: 2026-05-02
Governance controls coverage
Consent, legal hold, access audit, incident workflow
Controls span privacy-critical workflows, not only policy text.
Source: Compliance and security governance implementation
Updated: 2026-05-02
Privacy and compliance controls
A non-exhaustive list of implemented control themes—your clinician remains responsible for clinical decisions.
- Versioned consent lifecycle with withdrawal records.
- Legal hold and retention-state enforcement in export/deletion/video access flows.
- Owner/assignment guards for patient, clinician, manager, and admin boundaries.
- Auditable access and workflow events across privacy-critical actions.
- Security incident register and notification-readiness workflow foundation.
Dig into pricing and pathways next
Transparent fees and Medicare context sit alongside this page—book when you are ready.